Terms and Conditions

Shipping costs 

Our minimum order amount for free delivery is £200.

• Orders over £200 (excl. VAT)  : free delivery 
• Orders under £200 (excl. VAT): £9 delivery fees 
   

Cut-off time for same-day shipping

Our cut-off time for same-day shipping is midday.

• Orders placed before 12 noon will be shipped on the same day
• Orders placed after 12 noon will be shipped on the next working day
  
  

Payment before shipping

• Payment must be made within 1 working day after placing the order.
• The stock can't be kept for more than one working day.
   

Collection

• Collection times : Monday to Friday, between 10am and 2pm
  
  

Parcel delivery

• We use Royal Mail Tracked 24 to ship orders by parcels. Royal Mail Tracked 24 aims to deliver on the next working day but can’t guarantee it as delays may happen.
• You should receive the tracking notifications on your mobile or email, and you can track your parcel at https://www.royalmail.com/track-your-item#/
• If Royal Mail attempted to deliver your parcel, it is your responsibility to collect the parcel from Royal Mail delivery office, or to book the redelivery. 
• If you have any issue with a product you received, please contact us within 7 calendar days from receiving it and send us photos of the products (including expiry date and batch number) and outer packaging.
• Don’t dispose of the products before receiving our answer as we may ask for a return.

Pallet delivery

• If your order is delivered by pallet, we will get in touch to arrange the delivery.
• There should be someone on site to receive the delivery.
• Please send us photos of the pallet in case of visible damage, and photos of damaged items within 24 hours after delivery.