Terms and Conditions
Expiry dates
We guarantee the minimum expiry dates below. Please don't hesitate to contact us at pro@bonnebouffe.co.uk before ordering if you have any questions about our current stock.
- Ambient items: minimum best before date of 1 month
- Chilled items : minimum expiry date mentioned in the product description
Shipping costs
Our minimum order amount for free delivery is £200.
- Orders over £200 (excl. VAT) : free delivery
- Orders under £200 (excl. VAT): £9 delivery fees
Cut-off time for same-day shipping
Our cut-off time for same-day shipping is midday.
- Orders placed before 12 noon will be shipped on the same day
- Orders placed after 12 noon will be shipped on the next working day
Payment before shipping
- Payment must be made within 1 working day after placing the order.
- The stock can't be kept for more than one working day.
Payment terms
A charge of £4.00 plus VAT, to be settled via BACS transfer, will be applied for each failed direct debit payment.
We reserve the right to review your payment terms in the event of repeated payment failures
Collection
- Collection times : Monday to Friday, between 10am and 2pm
Parcel delivery
- We use Royal Mail Tracked 24 to ship orders by parcels. Royal Mail Tracked 24 aims to deliver on the next working day but can’t guarantee it as delays may happen.
- You should receive the tracking notifications on your mobile or email, and you can track your parcel at https://www.royalmail.com/track-your-item#/
- If Royal Mail attempted to deliver your parcel, it is your responsibility to collect the parcel from Royal Mail delivery office, or to book the redelivery.
- If you have any issue with a product you received, please contact us within 7 calendar days from receiving it and send us photos of the products (including expiry date and batch number, and temperature of chilled items) and outer packaging.
- Don’t dispose of the products before receiving our answer as we may ask for a return.
Pallet delivery
- If your order is delivered by pallet, we will get in touch to arrange the delivery.
- There should be someone on site to receive the delivery.
- Please send us photos of the pallet in case of visible damage, and photos of damaged items within 24 hours after delivery.